When will I receive my Town Love purchase?
Shipped Orders: Your Town Love order will be fulfilled and shipped in early to mid-December in time for the holidays.
How can I contact Town Love?
Got a question? A brilliant idea? Just want to say hi? Shoot us an email anytime at info@townlovebox.com. We’re here for you!
Will a receipt be included with my order?
Each Town Love box comes with a packing slip that lists the delivery details—including a personalized message to the recipient if you choose to add one. Prices are never shown on the packing slip.
Where do you ship? Do you ship internationally?
Yes, we ship internationally!
Will I be able to track my order once it ships?
Absolutely! Once your box is on its way, you’ll get an email with all the tracking details.
Can I ship my order to a PO Box?
Yes, you can! Just select USPS as your carrier at checkout, and we’ll make sure your box finds its way to that trusty PO Box.
What if an item in the box is sold out after I place my order?
No worries—we’ve got your back! If something runs out, we’ll replace it with a similar item of equal or greater value. It’s like a surprise upgrade!
How do I send a personal message with my order?
We love personal touches! Check the "Is this a gift" box on the product page and fill in the gift note field. Your message will appear on the packing slip included with your Town Love order. No prices will be shown on the packing slip.
How do Town Love boxes ship?
Your treasures are carefully packed in standard shipping boxes. If you’re sending a personal note, don’t forget to add it on the cart page—just another way to make someone’s day.
Do you do custom orders?
Custom? You bet! We’d love to hear your ideas. Drop us a line at info@townlovebox.com and let’s create something special together.